Refund policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. At our discretion, we may offer free returns for customers unsatisfied with their purchase, provided the item meets our standard return conditions. To protect against abuse, we reserve the right to limit returns or deny requests that do not comply with this policy.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition as received (unworn, unused, with tags, and in its original packaging).
Accompanied by the receipt or proof of purchase.

To initiate a return, contact us at support@shopspellbinder.com. Approved returns must be sent to:
1042 E Fort Union Boulevard, Suite 407, Midvale, Utah 84047, United States.

Items sent back without prior approval will not be accepted. For any questions, reach out to support@shopspellbinder.com.

Satisfaction Guarantee

If you’re not completely satisfied with your purchase, email us at support@shopspellbinder.com, and we may, at our discretion, provide a free return to ensure your satisfaction. This offer is subject to our standard return conditions and may be limited to prevent abuse.

Damages and Issues

Inspect your order upon receipt and contact us immediately at support@shopspellbinder.com if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, flowers, plants).
Custom or personalized products.
Personal care goods (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.
Sale items or gift cards.

Exchanges

To exchange an item, return the original item following our return process. Once the return is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be in the same condition as received (unworn, unused, with tags, and in its original packaging) and accompanied by the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, your refund will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at support@shopspellbinder.com.